- Terms & Conditions
All sales and services are subject to these terms. Prices include VAT where applicable. Payment is due before work begins or goods are released. Natural gemstones may vary slightly in appearance. Ownership passes on full payment. Governed by the laws of England and Wales.
- Privacy Policy
We comply with UK GDPR. We only collect your details to process orders and provide services. We never sell your data. You may request access or deletion of your information at any time.
- Returns & Refund Policy
In line with the Consumer Rights Act 2015
- General: Return unused items in original packaging/seals within 14 days for exchange, credit or refund (if faulty). Return costs are your responsibility unless the item is defective.
- Hygiene Items: For health reasons, earrings, nose studs, dental grillz and body jewellery can only be returned if unused and unworn or proven faulty.
- Exclusions: Custom-made, engraved, resized or altered items, and completed services are non-returnable unless faulty.
- Faulty Goods: We will repair, replace or refund items with defects within 30 days.
- Warranty
- New jewellery: 12 months against manufacturing defects (excludes wear, accident or misuse).
- Repairs/alterations: 6 months guarantee on our workmanship.
- Proof of purchase is required for all claims.
- Delivery
- Collection: Free in-store.
- UK: priced individually via tracked/insured Royal Mail, dispatched in 2–3 working days.
- International: Available on request; costs and insurance confirmed before payment.
Last updated: July 2026